Evaluate your marketing strategy.

In a crowded market, your firm has to be discoverable, defined, differentiated, believable and easy to schedule time with. The key measures of marketing success are good-fit prospect calls booked (count) and the percentage of calls booked that are, in fact, good fits (mix).

Rate your firm against our standards and decide where you want to go. Your evaluation will generate a readout helping you understand where AI can help, and where your time and effort (or a partner) may be a better fit.

Rate your marketing today.

Discoverable.

The right prospects come across you, through search, content, referrals or paid campaigns.

  • You show up in Google when prospects search for your specialty and your city, and search engines can read your site easily.

    You show up in Google when prospects search for your specialty and your city, and search engines can read your site easily. Does your firm meet this?
  • When prospects ask ChatGPT, Claude or Google’s AI for an advisor like you, your firm comes up and is described accurately.

    When prospects ask ChatGPT, Claude or Google’s AI for an advisor like you, your firm comes up and is described accurately. Does your firm meet this?
  • Your site answers the specific questions prospects ask, one clear page or section per question, so search engines and AI assistants can quote you.

    Your site answers the specific questions prospects ask, one clear page or section per question, so search engines and AI assistants can quote you. Does your firm meet this?
  • Other sites mention your firm: directories, local press, podcasts and partners’ sites. AI assistants lean on these when they recommend firms.

    Other sites mention your firm: directories, local press, podcasts and partners’ sites. AI assistants lean on these when they recommend firms. Does your firm meet this?
  • You publish something useful on a regular schedule, at least monthly.

    You publish something useful on a regular schedule, at least monthly. Does your firm meet this?
  • Any paid campaign is aimed at one defined group and sends them to a page built for them.

    Any paid campaign is aimed at one defined group and sends them to a page built for them. Does your firm meet this?
  • Referral partners can say in one sentence who to send you.

    Referral partners can say in one sentence who to send you. Does your firm meet this?

Defined.

A prospect can tell quickly who you serve and what you do for them.

  • A stranger can say who you serve after reading the first screen on your homepage.

    A stranger can say who you serve after reading the first screen on your homepage. Does your firm meet this?
  • Your website, LinkedIn, bios and decks all describe you the same way.

    Your website, LinkedIn, bios and decks all describe you the same way. Does your firm meet this?
  • Your fees, process and what happens after the first meeting are explained plainly.

    Your fees, process and what happens after the first meeting are explained plainly. Does your firm meet this?

Differentiated.

A prospect can tell what you do differently from other advisors, and whether they’re a fit.

  • You can say in one sentence how your firm is different from most advisors in your market, and it’s true in how you run the business. The difference might be who you serve, how you deliver, how you charge, what you believe or something else.

    You can say in one sentence how your firm is different from most advisors in your market, and it’s true in how you run the business. The difference might be who you serve, how you deliver, how you charge, what you believe or something else. Does your firm meet this?
  • Your marketing tells wrong-fit prospects it isn’t for them.

    Your marketing tells wrong-fit prospects it isn’t for them. Does your firm meet this?

Believable.

A prospect sees trustworthy people saying trustworthy things, and evidence to back them up: what clients say, how established you are and who vouches for you.

  • You show what clients say about working with you, through testimonials or reviews that carry the disclosures the SEC Marketing Rule requires.

    You show what clients say about working with you, through testimonials or reviews that carry the disclosures the SEC Marketing Rule requires. Does your firm meet this?
  • Your site states the facts that show you’re established: assets under management, households served and years in business.

    Your site states the facts that show you’re established: assets under management, households served and years in business. Does your firm meet this?
  • Your team’s credentials and experience are easy to find, from designations like CFP or CPA to the experience behind them.

    Your team’s credentials and experience are easy to find, from designations like CFP or CPA to the experience behind them. Does your firm meet this?
  • Prospects can see that others vouch for you: press mentions, podcast appearances, awards or ratings, with any required disclosures.

    Prospects can see that others vouch for you: press mentions, podcast appearances, awards or ratings, with any required disclosures. Does your firm meet this?
  • Prospects can see and hear the people they’d work with: real photos, plus video, audio or writing where your advisors explain things plainly in their own words.

    Prospects can see and hear the people they’d work with: real photos, plus video, audio or writing where your advisors explain things plainly in their own words. Does your firm meet this?

Easy to schedule time with.

Nothing gets in the way of the next step.

  • Booking a call takes one click from any page.

    Booking a call takes one click from any page. Does your firm meet this?
  • Every inquiry gets a reply within one business day.

    Every inquiry gets a reply within one business day. Does your firm meet this?
  • Everyone who signs up or downloads something gets a follow-up email sequence.

    Everyone who signs up or downloads something gets a follow-up email sequence. Does your firm meet this?
  • Your site works on a phone, loads quickly and has current numbers, like tax brackets.

    Your site works on a phone, loads quickly and has current numbers, like tax brackets. Does your firm meet this?

Collecting and using data.

Where the analysis happens: you track good-fit calls booked (count) and the share of booked calls that are good fits (mix), see what produces them and what each one costs, and refine the strategy every month.

  • You know how many calls with good-fit prospects you book each month.

    You know how many calls with good-fit prospects you book each month. Does your firm meet this?
  • You know what share of your booked calls turn out to be good fits.

    You know what share of your booked calls turn out to be good fits. Does your firm meet this?
  • Your tracking runs through Google Tag Manager: analytics, ad pixels (Meta, Google Ads, LinkedIn) and key events for form submissions, booked calls, downloads and event registrations.

    Your tracking runs through Google Tag Manager: analytics, ad pixels (Meta, Google Ads, LinkedIn) and key events for form submissions, booked calls, downloads and event registrations. Does your firm meet this?
  • Your analytics is clean: production traffic only, no duplicate or fake conversions, and your own team’s visits filtered out.

    Your analytics is clean: production traffic only, no duplicate or fake conversions, and your own team’s visits filtered out. Does your firm meet this?
  • Every link in your emails, ads and social posts carries UTM tags built from one shared naming convention, so each visit is credited to the right source and campaign.

    Every link in your emails, ads and social posts carries UTM tags built from one shared naming convention, so each visit is credited to the right source and campaign. Does your firm meet this?
  • Your ad platforms also receive conversions server-side through a conversions API, so visitors who block pixels still count and your ads optimize for real leads.

    Your ad platforms also receive conversions server-side through a conversions API, so visitors who block pixels still count and your ads optimize for real leads. Does your firm meet this?
  • You know where each good-fit call came from, combining your analytics with a “How did you hear about us?” question at booking, since visits from AI assistants and word of mouth don’t show up in analytics.

    You know where each good-fit call came from, combining your analytics with a “How did you hear about us?” question at booking, since visits from AI assistants and word of mouth don’t show up in analytics. Does your firm meet this?
  • A dashboard shows traffic by channel, the steps to a booked call, where people drop off, and branded versus non-branded search, updated automatically.

    A dashboard shows traffic by channel, the steps to a booked call, where people drop off, and branded versus non-branded search, updated automatically. Does your firm meet this?
  • You know what each good-fit call costs by channel, including your team’s time.

    You know what each good-fit call costs by channel, including your team’s time. Does your firm meet this?
  • Every month someone reviews count, mix, sources and cost, decides what to change, and tests changes to pages, offers and channels.

    Every month someone reviews count, mix, sources and cost, decides what to change, and tests changes to pages, offers and channels. Does your firm meet this?

Tell us how your marketing uses AI.

AI does the work well once the judgment calls are made: who you serve, what makes you different, and the angle of each piece. Work AI can do from start to finish becomes something every firm has. Work that still takes judgment or effort is where you can stand out. A few quick questions about how your marketing uses AI today.

How does your firm use AI in marketing today?
Which marketing tasks do you use AI for? Check all that apply.
Which AI tools does your marketing use? Check all that apply.
When you use AI for marketing, does it get your firm’s context: voice rules, ideal client, compliance guardrails and examples of your best work?
Who reviews AI-assisted marketing before it goes out?
Has your CCO given you a written policy for using AI in marketing?
Who owns AI in your marketing?

Pick where you want to go.

This is the work that sets firms apart. Check everything you want to add or do better. Your readout covers each one.

Discoverable.

The right prospects come across you, through search, content, referrals or paid campaigns.

Defined.

A prospect can tell quickly who you serve and what you do for them.

Differentiated.

A prospect can tell what you do differently from other advisors, and whether they’re a fit.

Believable.

A prospect sees trustworthy people saying trustworthy things, and evidence to back them up: what clients say, how established you are and who vouches for you.

Easy to schedule time with.

Nothing gets in the way of the next step.

Collecting and using data.

Where the analysis happens: you track good-fit calls booked (count) and the share of booked calls that are good fits (mix), see what produces them and what each one costs, and refine the strategy every month.

Your readout.

Rate your marketing in step 1 to see your readout here.

Discoverable.
Not rated
Defined.
Not rated
Differentiated.
Not rated
Believable.
Not rated
Easy to schedule time with.
Not rated
Collecting and using data.
Not rated

Your next steps.

    Your AI setup.

    Discoverable.

    Close these gaps.

    • You show up in Google when prospects search for your specialty and your city, and search engines can read your site easily. You decide: Which searches matter: the specialty and places your best clients look.AI does: Audits your site for technical problems, adds structured data, and compares your pages and Google Business Profile against those searches.Tools: Google Search Console, Ahrefs or Semrush, and Claude Code or Cursor for the fixes.
    • When prospects ask ChatGPT, Claude or Google’s AI for an advisor like you, your firm comes up and is described accurately. You decide: Which questions prospects ask, and how you want to be described.AI does: Runs those questions across AI assistants each month and records whether you’re mentioned and what they say.Tools: ChatGPT, Claude, Perplexity and Google’s AI Mode, or a tracker like Ahrefs Brand Radar.
    • Your site answers the specific questions prospects ask, one clear page or section per question, so search engines and AI assistants can quote you. You decide: Which questions to answer, and your answer to each.AI does: Pulls the questions from search data and call notes, drafts each page from your answer, and checks it states the answer in the first few lines.Tools: Google Search Console, Ahrefs or Semrush, and Claude or ChatGPT.
    • Other sites mention your firm: directories, local press, podcasts and partners’ sites. AI assistants lean on these when they recommend firms. You decide: Which places matter for the clients you serve.AI does: Lists where competitors are mentioned and you aren’t, and drafts pitches and listing updates for you to send.Tools: Ahrefs or Semrush, with Claude or ChatGPT for the drafts.
    • You publish something useful on a regular schedule, at least monthly. You decide: The angle for each piece: who it’s for, what they’re worried about and the one point.AI does: Suggests topics from search and trending data, drafts from your outline, and cuts each piece into emails and posts.Tools: Claude or ChatGPT for the writing. Descript if it’s a video.
    • Any paid campaign is aimed at one defined group and sends them to a page built for them. You decide: The group, the offer and the budget.AI does: Builds the landing pages and ad variations, and reports which ones book meetings.Tools: Google, Meta or LinkedIn ads. Claude Code, Cursor or Webflow for the pages.
    • Referral partners can say in one sentence who to send you. You decide: Which partners matter, and what you offer them in return.AI does: Drafts a one-page partner brief from your positioning and keeps your check-in reminders.Tools: Claude or ChatGPT for the brief. Your CRM’s tasks for the reminders.

    Where you want to go.

    Search and AI answers.

    Where AI fits.
    • Finding the questions prospects ask and how often
    • Drafting answer pages from your outline
    • Technical fixes, structured data, and monthly tracking of rankings and AI mentions
    Where it doesn’t.
    • Your answer and point of view on each question
    • Earning mentions on other sites through relationships and press

    What it takes: Effort over time. New or improved pages every month, with results that build over months, not weeks.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Google Search Console and Claude or ChatGPT, to find the questions you already show up for and improve those answers.Pro: Free, and the data is about your own site.Con: It shows where you already appear, not the questions you’re missing.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Ahrefs or Semrush for search data and AI-mention tracking, and Claude Code or Cursor to publish pages quickly.Pro: You see the questions you’re missing and whether AI assistants mention you.Con: Subscriptions add up, and data doesn’t write the answers.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: learning how search engines and AI assistants choose sources, and writing pages that answer one question well.Pro: Your answers stay accurate and in your voice.Con: It takes months to learn what works, and results come slowly.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.An SEO specialist who covers AI search and works from your answers.Pro: Someone who knows the technical side gets the basics right quickly.Con: It’s an ongoing cost, and pages written without your input sound generic.
    What good looks like.
    • Each page answers one real question in its first few lines.
    • AI assistants describe your firm accurately when asked.
    • You track which questions you show up for, and add pages where you don’t.

    A social media presence.

    Where AI fits.
    • Suggesting topics from what’s getting engagement
    • Turning longer pieces into posts and short clips
    • Scheduling, and reporting what gets engagement
    Where it doesn’t.
    • Your take on each topic
    • Replying and commenting like a person
    • Being the face people recognize

    What it takes: Time. A few posts a week, plus time replying to comments and messages, kept up for months.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.LinkedIn’s own scheduler, with Claude or ChatGPT turning your notes and longer pieces into posts.Pro: No new cost, and you can start this week.Con: It’s easy to stop once the calendar fills up.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Buffer or Hootsuite to schedule, and Opus Clip to cut short videos from longer recordings.Pro: One recording becomes a week of posts across channels.Con: More output doesn’t help if the posts don’t say anything.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: writing short posts that make one point, and showing up in the comments.Pro: Posts sound like you, and you get better at saying things briefly.Con: It takes steady time every week.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A social media manager who interviews you every week and turns it into posts.Pro: Steady posting without the founder managing it.Con: It costs money, and a manager who doesn’t know your clients writes generic posts.
    What good looks like.
    • Each post makes one point a prospect would care about.
    • It sounds like a person, not a brand account.
    • Posts point people somewhere: a guide, an event or a call.

    A YouTube strategy.

    Where AI fits.
    • Researching what your prospects search for
    • Editing, captions and clips
    • Testing titles and thumbnails
    Where it doesn’t.
    • Being on camera and holding attention
    • Choosing topics you have a real point of view on

    What it takes: Time and consistency. A video every week, kept up for months before search traffic builds.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your phone camera, and Claude or ChatGPT to research what prospects search for.Pro: You can start this week for nothing.Con: Phone video and sound look amateur next to produced channels.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Descript for editing and clips, and YouTube Studio analytics to see what people search for and watch.Pro: Editing, captions and clips now cost very little.Con: Tools can’t make you comfortable on camera or make a dull video worth watching.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: getting comfortable on camera and making one point clearly.Pro: Being good on camera pays off in every video, meeting and event.Con: It takes weeks of practice, and search traffic builds slowly.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A YouTube producer who handles topics, filming, editing and thumbnails.Pro: A producer knows what gets watched and handles the details.Con: It’s an ongoing cost, and you still have to show up and perform.
    What good looks like.
    • Each video answers one question a prospect actually searches for.
    • The opening seconds say who it’s for and what they’ll learn.
    • Every video points to one next step.

    Campaigns timed to real moments.

    Where AI fits.
    • Tracking dates and deadlines
    • Building and scheduling the campaign once the message is written
    Where it doesn’t.
    • Knowing which moments matter to your clients and what to tell them

    What it takes: Effort. Someone has to watch for the moments and know what advice fits each one.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your calendar and email platform, with Claude or ChatGPT listing upcoming dates for the groups you serve.Pro: Uses what you already have.Con: It relies on someone remembering to check.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.A news monitoring tool or Google Alerts, plus scheduled campaigns in your email platform.Pro: Alerts and scheduled campaigns mean you never miss a date.Con: Knowing the date isn’t the same as knowing what to say.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: knowing what advice fits each moment and saying it simply.Pro: Your advice at the right moment is hard for competitors to match.Con: Someone has to keep watching, every month.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A marketer who runs the campaigns while you supply the expertise.Pro: Campaigns go out on time without pulling advisors away from clients.Con: It costs money, and they still need your input on the advice.
    What good looks like.
    • It arrives before the deadline, not after it.
    • It tells people what to consider and by when.

    Referral partnerships.

    Where AI fits.
    • Researching potential partners
    • Keeping track of when you last talked to each partner
    Where it doesn’t.
    • Building the relationship, which happens over coffee, calls and favors returned

    What it takes: Time. Regular contact, kept up over years.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your CRM’s tasks and reminders, so every partner gets a check-in on schedule.Pro: Every partner hears from you on schedule, with no new software.Con: A reminder doesn’t build a relationship. The conversation does.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.LinkedIn Sales Navigator, to follow partners and spot reasons to reach out.Pro: You see job changes and posts that give you a reason to call.Con: It costs money, and it’s easy to mistake activity for a relationship.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: keeping in regular contact, sending referrals back and being useful to partners.Pro: Strong partner relationships send clients for years.Con: It’s slow, and it depends on time the founder rarely has.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.Someone on your team who owns partner outreach.Pro: Someone owns outreach, so it doesn’t slip.Con: Partners want to talk with the advisor, not a representative.
    What good looks like.
    • Partners can say in one sentence who to send you.
    • You send them clients too.

    Funnels for one kind of prospect.

    Where AI fits.
    • Building the pages, emails and ads quickly
    • Making versions to test against each other
    Where it doesn’t.
    • Knowing the group’s benefits, rules and fears in detail

    What it takes: Effort. Research and conversations with people in the group before anything is built.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your current website and email platform, with Claude or ChatGPT helping build the pages.Pro: No new systems to learn.Con: Older website builders make building and testing pages slow.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Claude Code, Cursor or Webflow to build pages quickly, and Google, Meta or LinkedIn ads to reach the group.Pro: Pages and ads can launch in days.Con: Fast tools make generic pages fast too. The insight has to come from you.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: learning the group’s situation well enough to write directly to it.Pro: Knowing the group lets you say things competitors can’t.Con: It takes research and conversations before anything ships.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A marketer who builds and tests funnels for advisors.Pro: Someone who has built funnels before avoids the common mistakes.Con: It’s an ongoing cost, and they still need your expertise to write for the group.
    What good looks like.
    • It’s built for one audience, and every step offers one clear next step toward a meeting.
    • It says things a generalist firm couldn’t say.

    Defined.

    Close these gaps.

    • A stranger can say who you serve after reading the first screen on your homepage. You decide: Who you serve and what you do for them, in one sentence.AI does: Checks the first screen of your homepage against that sentence and flags where they differ.Tools: Claude or ChatGPT.
    • Your website, LinkedIn, bios and decks all describe you the same way. You decide: The one description everything should match.AI does: Reads every place your firm describes itself and lists where they disagree.Tools: Claude or ChatGPT. Paste in your homepage, bios and deck text.
    • Your fees, process and what happens after the first meeting are explained plainly. You decide: What to show and how much detail to give.AI does: Pulls the details from your Form ADV and onboarding checklist into one page for you to edit and compliance to review.Tools: Claude or ChatGPT, with your Form ADV uploaded.

    Where you want to go.

    A niche.

    Where AI fits.
    • Researching the group’s employers, benefits and rules
    • Tracking news that affects the group
    Where it doesn’t.
    • Earning the group’s trust
    • Knowing what the group worries about, which you learn by working with them

    What it takes: Time. Years of serving the group, and a willingness to turn away other clients.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Deep research in Claude or ChatGPT for background on the group’s employers, benefits and rules.Pro: A fast, cheap way to learn the basics.Con: Every competitor has the same research, so it won’t earn the group’s trust.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Google Alerts and the group’s trade publications, set up to track news about its employers and rules.Pro: You hear about changes affecting the group as they happen.Con: Information piles up unless someone reads it and acts.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: becoming the expert on the group’s pay, benefits, rules and common mistakes.Pro: Expertise compounds: every client in the group teaches you more.Con: It takes years, and you’ll turn away other business along the way.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.An advisor who already serves the group, or a specialist who helps you build the expertise.Pro: You get expertise and relationships on day one.Con: It’s expensive, and the knowledge can leave when the person does.
    What good looks like.
    • You can name the group’s common mistakes from memory.
    • Members of the group refer each other to you.

    Differentiated.

    Close these gaps.

    • You can say in one sentence how your firm is different from most advisors in your market, and it’s true in how you run the business. The difference might be who you serve, how you deliver, how you charge, what you believe or something else. You decide: The difference itself, and whether it’s real in the business yet.AI does: Reads the homepages of competitors near you and lists what everyone claims, so you can see what isn’t different. It can also pull what clients say they value from meeting notes and reviews, with names removed.Tools: Claude or ChatGPT with web search turned on, or the AI notetaker your firm already uses.
    • Your marketing tells wrong-fit prospects it isn’t for them. You decide: Who isn’t a fit, and why.AI does: Drafts fit criteria for your site and intake form from patterns in your best and worst client relationships, with names removed.Tools: Claude or ChatGPT. Your scheduler’s intake questions.

    Where you want to go.

    A point of view.

    Where AI fits.
    • Pressure-testing the view by arguing the other side
    • Checking that every page and bio states it the same way
    Where it doesn’t.
    • Forming the view, which comes from years of sitting with clients

    What it takes: Founder time. A few working sessions to write it down, then the discipline to repeat it everywhere.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Claude or ChatGPT to argue against your draft and check every page and bio for consistency.Pro: Cheap, and quick at finding holes and inconsistencies.Con: It can test a point of view but can’t give you one.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.A survey tool like Typeform, to ask clients why they chose you.Pro: Clients’ own words show what actually sets you apart.Con: Clients tell you what they think you want to hear unless the questions are good.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: learning to state what you believe in one plain sentence, then repeating it everywhere.Pro: The view stays yours, and you can defend it in any meeting.Con: It takes several hard working sessions, and it’s hard to see your own firm clearly.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A strategist who interviews you and your clients and writes the point of view down.Pro: An outsider sees what makes you different faster than you can.Con: It costs money, and it only works if you repeat what they write down.
    What good looks like.
    • Some prospects read it and decide you aren’t for them.
    • It uses the words your clients use in meetings.

    Services other firms don’t offer.

    Where AI fits.
    • Researching what clients ask for that you don’t offer
    • Modeling the cost and pricing of a new service
    • Building the page, emails and client materials once the service is defined
    Where it doesn’t.
    • Deciding which service fits your clients and your firm
    • Delivering it well, which takes people with the expertise

    What it takes: Money and effort. Expertise to deliver the service, whether you build it, hire it or partner for it, plus compliance review of how it’s described.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Claude or ChatGPT to research what clients ask for and model the cost of offering it.Pro: A cheap way to test the idea before committing.Con: It can size the idea, not deliver the service.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Specialized software for the service, such as tax preparation, estate planning or equity compensation tools.Pro: Lets a small team offer what larger firms do.Con: Software doesn’t replace the expertise to use it well.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: building the expertise in-house, through training or a new designation.Pro: The expertise stays in your firm and grows over time.Con: Training and designations take months or years.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A specialist or partner firm that delivers the service with you.Pro: You can offer the service quickly, with proven expertise.Con: It’s an ongoing cost, and a partner’s quality becomes yours.
    What good looks like.
    • Clients would miss it if you stopped.
    • It connects to who you serve instead of feeling bolted on.
    • You can explain it in one sentence on your homepage.

    A distinct brand identity.

    Where AI fits.
    • Producing variations once the direction is set
    • Applying the brand to every template
    Where it doesn’t.
    • Setting the direction, because AI averages what already exists

    What it takes: Money. A designer with real taste, and a photographer for a day.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your current Google Slides, Word or PowerPoint templates, cleaned up with locked fonts and colors.Pro: No new cost, and everyone already knows the software.Con: People drift from the templates, and consistent isn’t the same as distinct.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Canva Brand Kit or Figma, so every template carries your brand.Pro: Anyone on the team can make on-brand materials.Con: Templates keep a brand consistent. They don’t make it distinct.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: developing an eye for what’s good, and saying no to the rest.Pro: An eye for quality helps every decision, from slides to the website.Con: It’s slow to develop, and it’s hard to judge your own work.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A designer with real taste for the identity, and a photographer for a day.Pro: The fastest route to a brand that looks like no one else’s.Con: It’s a real upfront cost, and choosing the right designer takes judgment.
    What good looks like.
    • People recognize it without the logo.
    • It fits the clients you serve.
    • Your people appear in real photos, not stock images.

    Believable.

    Close these gaps.

    • You show what clients say about working with you, through testimonials or reviews that carry the disclosures the SEC Marketing Rule requires. You decide: Which clients to ask, and which comments to feature.AI does: Drafts the request emails, organizes the responses, and drafts the required disclosures for compliance to check.Tools: Claude or ChatGPT, with your CRM to send the requests.
    • Your site states the facts that show you’re established: assets under management, households served and years in business. You decide: Which numbers to share. They have to match your Form ADV.AI does: Checks the numbers on your site against your latest Form ADV and flags anything out of date.Tools: Claude or ChatGPT, with your Form ADV uploaded.
    • Your team’s credentials and experience are easy to find, from designations like CFP or CPA to the experience behind them. You decide: Which credentials and experience matter most to your clients.AI does: Makes every bio consistent and checks that designations are named and described correctly.Tools: Claude or ChatGPT.
    • Prospects can see that others vouch for you: press mentions, podcast appearances, awards or ratings, with any required disclosures. You decide: Which outlets and recognition are worth pursuing.AI does: Tracks where you’re mentioned, drafts pitches for you to send, and drafts disclosures for compliance to check.Tools: Google Alerts or Ahrefs, with Claude or ChatGPT for the drafts.
    • Prospects can see and hear the people they’d work with: real photos, plus video, audio or writing where your advisors explain things plainly in their own words. You decide: What you want to say, and who says it.AI does: Transcribes your voice memos and recordings, organizes them into drafts and clips, and edits them.Tools: Descript or Otter, then Claude or ChatGPT. A photographer for a day for the photos.

    Where you want to go.

    Testimonials and reviews.

    Where AI fits.
    • Drafting request emails and reminders
    • Organizing responses and pulling out the strongest lines
    • Drafting the required disclosures for compliance to check
    Where it doesn’t.
    • Asking clients personally, which gets better responses
    • Deciding which clients to ask and what to feature

    What it takes: Effort. A routine for asking after good moments, like a plan delivered or a goal reached, plus compliance review every time.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your CRM to send requests, with Claude or ChatGPT drafting the emails and disclosures.Pro: No new cost, and it fits how you already contact clients.Con: It’s easy to forget unless someone owns the routine.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.A review platform built for advisors that collects reviews and handles disclosures.Pro: Requests, collection and disclosures in one place.Con: Another subscription, and someone still has to ask clients.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: asking for testimonials at the right moments, and editing them within the rules.Pro: Personal asks get more and better testimonials.Con: Someone has to remember to ask, every time.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A marketer or compliance consultant who runs the program and handles the disclosures.Pro: Someone else keeps the routine going and gets the disclosures right.Con: It costs money, and clients respond better when their advisor asks.
    What good looks like.
    • Testimonials describe a specific situation, not general praise.
    • They come from the kinds of clients you want more of.
    • Every one carries the disclosures the Marketing Rule requires.

    Founder-led content.

    Where AI fits.
    • Transcribing voice memos and organizing them into an outline
    • Editing video and cutting clips
    • Scheduling and distribution
    Where it doesn’t.
    • Having the opinions
    • Sounding like the founder, since AI drafts sound like everyone else’s

    What it takes: Founder time. An hour or two every week, kept up for months.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Claude or ChatGPT to turn a transcript into an outline and tighten your drafts.Pro: Most firms already pay for one, so it costs nothing extra.Con: Drafts it writes from scratch sound like everyone else’s.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Descript or Otter to capture what you say, and Buffer to schedule posts.Pro: The founder only has to talk. The tools handle transcripts, clips and scheduling.Con: The founder still has to bring opinions every week. Tools don’t supply them.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: writing or speaking plainly, and saying what you actually think.Pro: Nothing sounds more like the founder than the founder.Con: Writing well takes practice, and the founder’s time is the scarcest in the firm.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A ghostwriter or editor who interviews the founder every week.Pro: Steady output without the founder writing.Con: It costs money, and a weak ghostwriter makes the founder sound like everyone else.
    What good looks like.
    • It says something other firms wouldn’t publish.
    • It sounds like the founder talking.
    • It opens with a fear the reader already has.

    Content from client conversations.

    Where AI fits.
    • Pulling recurring questions from meeting notes in a tool your firm has approved
    • Organizing your notes into an outline
    Where it doesn’t.
    • Noticing which questions matter
    • Asking clients’ permission and telling the story well

    What it takes: Effort. Someone has to collect the questions every week and turn them into finished pieces.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your CRM’s meeting notes, reviewed with Claude or ChatGPT after names are removed.Pro: No new software to buy or get approved.Con: It’s only as good as the notes advisors already take.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.An AI notetaker built for advisors, like Jump or Zocks, approved by your CCO.Pro: Every question gets captured without anyone taking notes.Con: It needs compliance approval, and it flags questions without knowing which ones matter.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: noticing which questions are worth answering, and writing them up well.Pro: Advisors who notice good questions also get better in client meetings.Con: It’s easy to drop when the calendar fills up.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A content lead who collects questions from the team and turns them into pieces.Pro: Someone owns it every week, so it actually gets done.Con: It costs a salary, and they still need advisors’ time to get the stories.
    What good looks like.
    • Readers recognize their own situation in it.
    • It answers a question no one else has written about.

    Original research.

    Where AI fits.
    • Analyzing anonymized data
    • Charting the results
    • Formatting the write-up
    Where it doesn’t.
    • Deciding which question is worth answering
    • Judging what compliance will let you publish

    What it takes: Effort, plus compliance review before anything is published.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Google Forms for the survey, and Claude or ChatGPT to analyze anonymized results.Pro: Free or nearly free.Con: Neither tells you which question is worth asking.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Typeform or SurveyMonkey for a polished survey, and Datawrapper for charts.Pro: Professional surveys and charts make results easy to share.Con: It costs money, and polish doesn’t fix a weak question.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: choosing a question worth answering and explaining the method plainly.Pro: You build a reputation for knowing things other firms don’t.Con: Designing a sound study takes time, and compliance review adds more.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A researcher to run the study and a writer to turn it into a report.Pro: A researcher makes the method credible.Con: One study can cost a lot, so the question has to be worth it.
    What good looks like.
    • It answers a question your prospects actually ask.
    • The method is explained plainly.

    A podcast.

    Where AI fits.
    • Editing audio and video
    • Show notes, transcripts and clips
    • Researching guests and preparing questions
    Where it doesn’t.
    • Being a good host and asking the follow-up question
    • Booking guests your audience cares about

    What it takes: Time. An episode every week or two, plus guest outreach.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Zoom to record, and Claude or ChatGPT to write show notes from the transcript.Pro: No new spend to find out whether you like doing a show.Con: Zoom audio sounds thin next to a dedicated recorder.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Riverside to record, and Descript to edit and cut clips.Pro: Recording and editing are cheap and fast now.Con: Tools can’t make a conversation worth listening to.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: interviewing well: preparing, listening and asking the follow-up question.Pro: Good interviewing also makes you better in client meetings.Con: It takes practice, and the early episodes will be rough.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A podcast producer who books guests, edits and publishes each episode.Pro: Episodes go out on schedule without the host managing production.Con: It’s an ongoing cost, and the show still depends on the host.
    What good looks like.
    • Each episode makes one clear point.
    • Listeners feel they know the host before they call.
    • Clips from each episode feed your other channels.

    Events and workshops.

    Where AI fits.
    • Invitations, reminders and follow-up emails
    • Slides and handouts
    Where it doesn’t.
    • Teaching well and being good company in the room

    What it takes: Time. Preparing, hosting and following up with everyone who came.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Zoom for the session and your email platform for invitations.Pro: No new cost.Con: Registration, reminders and follow-up become manual work.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Zoom Webinars or Luma for registration, reminders and follow-up.Pro: Registration, reminders and follow-up run themselves.Con: Software fills seats only when the topic is worth an hour.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: teaching well: structuring a class and holding a room.Pro: A good teacher wins clients in the room.Con: Preparing takes hours, and the first few events are the hardest.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.An event coordinator who handles logistics so you can focus on teaching.Pro: You can focus on teaching while someone else handles logistics.Con: It adds cost to each event and doesn’t make the class better.
    What good looks like.
    • Attendees learn something useful even if they never hire you.
    • Everyone gets a personal follow-up within a day or two.

    Easy to schedule time with.

    Close these gaps.

    • Booking a call takes one click from any page. You decide: Who gets a meeting, and with whom.AI does: Sets up the scheduler and writes the confirmation and reminder emails.Tools: Calendly or Chili Piper for booking. Claude or ChatGPT for the emails.
    • Every inquiry gets a reply within one business day. You decide: The standard and the tone.AI does: Drafts each reply from your past examples, for a person to review and send.Tools: The AI drafting built into Gmail or Outlook, or Claude or ChatGPT.
    • Everyone who signs up or downloads something gets a follow-up email sequence. You decide: The next step you want them to take.AI does: Builds and automates the sequence, using emails you’ve already written.Tools: Your email platform (HubSpot, Mailchimp or beehiiv), connected to your CRM with Zapier.
    • Your site works on a phone, loads quickly and has current numbers, like tax brackets. You decide: What the site has to do for a prospect.AI does: AI coding tools can rebuild a dated site in days and update every number in one pass.Tools: Claude Code or Cursor if you’re comfortable with code. Webflow or Framer if you’d rather not touch it.

    Where you want to go.

    Faster follow-up.

    Where AI fits.
    • Instant acknowledgments and routing to the right person
    • Drafting personal replies from your past examples
    • Alerts when an inquiry hasn’t been answered
    Where it doesn’t.
    • The personal reply itself, which should come from a person
    • Judging which inquiries are a good fit

    What it takes: Effort. Someone watching for inquiries every business day, with a backup when they’re out.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your CRM or email platform’s auto-replies and alerts, with Claude or ChatGPT drafting replies.Pro: No new cost, and it’s quick to set up.Con: Alerts only help if someone acts on them right away.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.A shared inbox or form tool that routes each inquiry and tracks response time.Pro: You can see how fast you respond and who’s behind.Con: Another tool to manage for a small number of inquiries.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: writing short, warm replies that answer the question and offer a time to talk.Pro: Replies sound like you, which builds trust from the first message.Con: It depends on your availability during busy weeks.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A client service associate who owns every inbound inquiry.Pro: Someone always answers quickly.Con: It’s a salary, and they need to know your firm well enough to reply.
    What good looks like.
    • Every inquiry gets a personal reply the same business day.
    • The reply answers their question and offers a time to talk.
    • Nothing falls through the cracks when someone is out.

    Booking built into everything.

    Where AI fits.
    • Setting up the scheduler and connecting it to your calendar and CRM
    • Writing intake questions, confirmations and reminders
    • Reporting no-shows and where bookings come from
    Where it doesn’t.
    • Deciding who’s a fit and who each prospect should talk to
    • Showing up prepared for each call

    What it takes: A few hours to set up, then a short monthly review of no-shows and intake answers.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.The booking pages built into Google Workspace or Microsoft 365, linked from your site and emails.Pro: Already paid for, and works today.Con: Limited intake questions, routing and CRM connections.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Calendly or Chili Piper, connected to your CRM, with intake questions and routing.Pro: Booking, fit screening and reminders in one place.Con: A subscription, and the setup takes care to get right.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: writing intake questions that screen for fit without scaring good prospects away.Pro: You learn what good-fit prospects tell you up front.Con: Getting the questions right takes a few rounds.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A marketing operations person who sets up the scheduler, routing and reporting.Pro: It’s set up correctly the first time and connected to everything.Con: A one-time cost, plus upkeep as your tools change.
    What good looks like.
    • A prospect can book in two clicks from wherever they are.
    • Intake answers tell you whether it’s a good fit before the call.
    • Reminders keep no-shows low.

    Follow-up for people who aren’t ready yet.

    Where AI fits.
    • Sorting prospects by interest and stage
    • Drafting emails from your outline and scheduling them
    • Flagging when a prospect re-engages, like opening several emails or visiting your fees page
    Where it doesn’t.
    • The personal check-in
    • Deciding what’s worth sending

    What it takes: Effort. A monthly send and a few personal check-ins each week.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your current email platform, with Claude or ChatGPT drafting from your outline.Pro: No new systems to learn.Con: Basic platforms make sorting and tracking prospects hard.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.HubSpot or another platform with lead scoring, connected to your CRM.Pro: You see who’s warming up and when to reach out.Con: It costs more, and scoring only helps if someone acts on it.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: writing short, useful emails and knowing when to reach out personally.Pro: Emails and check-ins sound like you.Con: It’s easy to skip a month when client work is busy.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A marketer who runs the emails and flags who to call.Pro: Emails go out every month without you.Con: It’s an ongoing cost, and the personal check-ins still need you.
    What good looks like.
    • Every email is useful even if they never hire you.
    • Prospects who re-engage get a personal note within a day.
    • You know how many booked calls came from people who first contacted you months ago.

    A client experience people talk about.

    Where AI fits.
    • Automating onboarding emails and checklists
    • Reminders so nothing slips
    Where it doesn’t.
    • Deciding what the experience should feel like
    • The people who answer the phone

    What it takes: Time and effort from the whole team, with standards written into hiring and training.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your CRM’s onboarding workflows, with Claude or ChatGPT tightening client emails.Pro: Builds on systems the team already uses.Con: Workflows that nobody owns go stale.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.A scheduler like Calendly and a client portal for documents and e-signatures.Pro: Removes friction from scheduling and onboarding.Con: Software can’t decide how the experience should feel.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: mapping every point where clients touch your firm and deciding how each should feel.Pro: A team that thinks about every point of contact keeps improving it.Con: It takes everyone’s attention, and old habits are hard to change.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.An operations lead who owns the client experience.Pro: One person owns the experience from end to end.Con: It costs a salary, and they need the authority to change how the team works.
    What good looks like.
    • Clients describe working with you the same way your marketing does.
    • Nobody has to repeat themselves.

    Collecting and using data.

    Close these gaps.

    • You know how many calls with good-fit prospects you book each month. You decide: What makes a prospect a good fit.AI does: Checks each booked call’s intake answers against your fit criteria and counts them.Tools: Your scheduler and CRM, with Claude or ChatGPT to review the answers.
    • You know what share of your booked calls turn out to be good fits. You decide: What counts as a good fit, judged after the call.AI does: Checks each call’s notes against your fit criteria, with names removed, and tracks the share month to month.Tools: Your CRM or AI notetaker, with Claude or ChatGPT to review the notes.
    • Your tracking runs through Google Tag Manager: analytics, ad pixels (Meta, Google Ads, LinkedIn) and key events for form submissions, booked calls, downloads and event registrations. You decide: Which actions count as a prospect taking a step, and which platforms need to know.AI does: Sets up the tags and events, and checks each one fires only when the action actually succeeds.Tools: Google Tag Manager, Google Analytics 4, and each ad platform’s pixel.
    • Your analytics is clean: production traffic only, no duplicate or fake conversions, and your own team’s visits filtered out. You decide: Whose visits to exclude.AI does: Audits your analytics settings for duplicate events, test traffic and other errors, and lists the fixes.Tools: Google Analytics 4, with Claude or ChatGPT to review the settings.
    • Every link in your emails, ads and social posts carries UTM tags built from one shared naming convention, so each visit is credited to the right source and campaign. You decide: The naming convention for sources, mediums and campaigns.AI does: Builds tagged links from your convention and checks live campaigns for missing or inconsistent tags.Tools: A shared UTM builder or spreadsheet, with Claude or ChatGPT.
    • Your ad platforms also receive conversions server-side through a conversions API, so visitors who block pixels still count and your ads optimize for real leads. You decide: Which conversions to send to each platform.AI does: Sets up server-side conversion tracking and checks that conversions aren’t counted twice.Tools: Meta Conversions API and Google Ads enhanced conversions, through Cloudflare Zaraz or server-side Tag Manager.
    • You know where each good-fit call came from, combining your analytics with a “How did you hear about us?” question at booking, since visits from AI assistants and word of mouth don’t show up in analytics. You decide: Which sources you’ll compare.AI does: Combines analytics, scheduler and CRM records, and sorts the answers into referral, search, AI assistant, social and events.Tools: Your scheduler’s intake questions and your CRM, with Claude or ChatGPT to sort the answers.
    • A dashboard shows traffic by channel, the steps to a booked call, where people drop off, and branded versus non-branded search, updated automatically. You decide: Which numbers matter for your firm.AI does: Builds and maintains the dashboard and writes a plain summary of what changed.Tools: Looker Studio connected to Google Analytics and Search Console.
    • You know what each good-fit call costs by channel, including your team’s time. You decide: What counts as cost, including hours.AI does: Combines ad spend, tool costs, hours and booked calls into a cost per good-fit call for each channel.Tools: A spreadsheet or Looker Studio, with Claude or ChatGPT to set it up.
    • Every month someone reviews count, mix, sources and cost, decides what to change, and tests changes to pages, offers and channels. You decide: What you’ll stop, start, test or spend more on.AI does: Prepares the monthly summary, builds test versions, and reports which ones produced more good-fit calls.Tools: Looker Studio and your ad platforms, with Claude or ChatGPT for the summary.

    Where you want to go.

    A live marketing dashboard.

    Where AI fits.
    • Connecting Google Analytics, Search Console and your email platform
    • Building and maintaining the charts
    • Writing a plain summary of what changed each month
    Where it doesn’t.
    • Deciding which numbers matter for your firm
    • Acting on what the dashboard shows

    What it takes: A few days to set up properly, then a monthly read.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Google Analytics’ built-in reports, with Claude or ChatGPT summarizing them each month.Pro: Free, and already collecting data.Con: Hard to read, and nothing combines your sources.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Looker Studio connected to Google Analytics, Search Console and your email platform.Pro: Everything in one view that updates itself.Con: It’s only as good as the tracking behind it.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: learning which numbers matter and how to read them.Pro: You understand your own numbers, which leads to better decisions.Con: It takes time to learn, and a dashboard built without experience can mislead.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A marketing operations person or partner who builds and maintains it.Pro: Built right, on clean data.Con: It costs money to set up, and someone still has to read it every month.
    What good looks like.
    • An advisor can read every page without a call.
    • It shows channels and conversions, not vanity numbers.
    • It leads with what changed and what to do about it.

    Tracking how AI assistants describe you.

    Where AI fits.
    • Running the questions on schedule and recording mentions
    • Sorting the “How did you hear about us?” answers
    • Summarizing changes month to month
    Where it doesn’t.
    • Choosing the questions your prospects actually ask
    • Changing how you’re described, which takes content and mentions elsewhere

    What it takes: An hour to set up the questions, then a monthly check.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.ChatGPT, Gemini and Google’s AI, checked by hand each month against a saved list of questions.Pro: Free, and you see exactly what prospects see.Con: It’s manual, and answers vary from one run to the next.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Ahrefs Brand Radar or a similar tracker that runs your questions on a schedule.Pro: Consistent tracking across platforms over time.Con: Another subscription, and it measures mentions, not calls.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: learning how AI assistants choose which firms to mention.Pro: You understand why you show up or don’t.Con: The field changes quickly.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A partner who tracks it and reports monthly.Pro: Tracked consistently, alongside the rest of your reporting.Con: It’s an ongoing cost.
    What good looks like.
    • The questions match what your prospects really ask.
    • You know whether you’re mentioned and whether it’s accurate.
    • You know what share of booked calls came from AI assistants.

    Connecting marketing to clients and assets.

    Where AI fits.
    • Matching CRM records to lead sources
    • Reporting new clients and assets by first source
    • Flagging records that don’t match
    Where it doesn’t.
    • Keeping the CRM accurate, which takes your team’s discipline
    • Deciding how to weigh long sales cycles

    What it takes: Effort. Consistent CRM entry by your team, plus a quarterly review.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Your CRM’s source field and reports, kept up by your team.Pro: No new tools.Con: Only as reliable as the data entry.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Zapier or a native integration that passes lead source from your forms and scheduler into your CRM.Pro: Source is captured automatically.Con: Setup takes care, and compliance may limit what data flows where.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: building the habit of recording source and stage for every prospect.Pro: Your team learns which sources matter.Con: It needs steady discipline.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A marketing operations partner who connects the systems and reports quarterly.Pro: Connected correctly, with a regular report.Con: It’s an ongoing cost.
    What good looks like.
    • Every new client has a recorded source.
    • You can say which channel brought in the most assets this year.
    • Spending follows what produces clients.

    Learning what works.

    Where AI fits.
    • Connecting data across your tools
    • Spotting changes and suggesting tests
    Where it doesn’t.
    • Asking new clients how they found you
    • Deciding what to stop doing

    What it takes: Time. Someone has to read the numbers every month and make decisions.

    Ways to get there.
    An existing tool.Choose it if you already pay for the tool and what’s missing is time, not know-how.Google Analytics and your CRM’s reports, with each lead’s source recorded.Pro: Free, and probably already installed.Con: The data stays split across tools unless someone pulls it together.
    A new tool.Choose it if the work repeats often enough to justify a subscription, and someone will learn the tool.Looker Studio or HubSpot reporting, to connect leads to booked meetings in one view.Pro: Dashboards show where meetings come from automatically.Con: Numbers don’t decide anything. Someone still has to act on them.
    Do it yourself.Choose it if the work depends on your judgment or your voice, and you can protect the hours.Learn the skill: reading the numbers and deciding what to stop doing.Pro: You stop paying for marketing that doesn’t work.Con: It takes monthly discipline, and early numbers are small and noisy.
    Hire it out.Choose it if the work needs expertise you don’t have, or your hours are worth more with clients.A marketing operations person or partner who reports monthly and recommends changes.Pro: Someone reads the numbers and recommends changes every month.Con: It’s an ongoing cost, and you still have to make the calls.
    What good looks like.
    • It measures booked meetings, not clicks.
    • Someone reads it every month and acts on it.

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